Refund & Return Policy

At Taqwa Trend, we want you to shop with confidence. Every order is carefully checked before it is shipped. However, if you receive a damaged, defective, or incorrect item, we'll do our best to make it right.

Return & Exchange Eligibility

You may request a return or exchange if:

• You received the wrong product.

• The product arrived damaged or defective.

• The item is missing from your order.

To be eligible, please contact us within 48 hours of receiving your order.

The product must be:

• Unused and unwashed.

• In its original condition.

• Returned with all tags, packaging, and accessories (if any).

To help us review your request quickly, please share clear photos or an unboxing video showing the issue.

How to Request a Return

Email us at support@taqwatrend.com or send a message through our official Facebook page with:

• Your order number

• A brief description of the issue

• Photos or an unboxing video

Our team will review your request and reply as soon as possible.

Returning the Product

Once your request is approved, we'll provide instructions for returning the item.

If the return is due to our mistake (such as sending the wrong item or a damaged product), Taqwa Trend will cover the return shipping cost.

If the return is requested for any other eligible reason, the customer is responsible for the courier charge.

Refunds

After we receive and inspect the returned product, we'll let you know whether your refund has been approved.

If approved, your refund will be sent through your preferred payment method, such as bKash, Nagad, Rocket, or Bank Transfer, within 3–5 business days.

Items That Cannot Be Returned

For hygiene and safety reasons, some products may not be eligible for return or exchange unless they are damaged or delivered incorrectly.

Need Help?

If you have any questions about returns or refunds, feel free to contact us at support@taqwatrend.com. We're always happy to help. (Email support will be available soon.)